Wednesday, November 19, 2008

It's a Double Edged Sword

It has been a while, but it just happened again...a professional thief struck!

At the Chancellor Hotel, we try to provide a welcoming and friendly environment for people to relax and enjoy themselves, as most service oriented businesses do. However, while hotels and restaurants try to make customers feel comfortable, they must always keep their guard up. Professional thieves know how to take advantage of people relaxing and letting their guard down and we just saw it again.

A guest was sitting at the bar and had her purse on the floor to her right as she was talking with a friend to her left. A nicely dressed lady walked in and sat down in the seat next to the purse on the floor. The nicely dressed lady ordered a glass of wine and engaged in some small talk. As she did that, she manipulated the purse with her foot. Eventually she lifts the purse up by putting her foot in the straps and reaches down to take out the wallet. She uses her feet to work the purse back into the position where it was and SUCCESS!

The lady finishes her wine, acts like she is taking a phone call and leaves.

How do we know all this? We have cameras through out the public areas of the hotel, and the victim found out her wallet was missing when she went to pay her bar tab a short while later. The victim was sure she had her wallet when she arrived, so we looked back at the video. You can see it all, and she was good.

By the time the victim called to cancel her cards, there was $1,800 charged at Nordstrom's and $300 in gas purchases.

I hope by sharing this story, someone will avoid the same thing happening to them. Please, relax and enjoy, but do not let your guard down. Keep purses and valuables in your view. Do not wear backpacks on your back on transit or in busy areas. Do not walk with your purse over your shoulder. Do not leave purses and bags at tables in bars and restaurants, or sit with a purse or bag hanging on the back of a chair. Thieves are constantly roaming looking for opportunity. If you do not give them the opportunity, you will not be a victim.

Wednesday, November 12, 2008

Ice Skating in Union Square!

Safeway Holiday Ice Rink
In Union Square presented by Macy*s

Wednesday, November 12, 2008 – Sunday, January 4, 2009
Closes at 4 p.m. on December 31, 2008

Information Hotline 415.781.2688

Daily Schedule • Open 10:00 a.m. – 10:00 p.m. Sunday through Thursday
• Close at 11:30 p.m. on Friday and Saturday night
• 90 minute sessions that start on every even hour

• Private party booking* available Mondays & Tuesdays,
6:00 – 7:30 p.m. or 8:00 – 10:00 p.m.

*Sessions not open to public if sold to a private party. No private parties after Tuesday, December 16, 2008.

Cost • Admissions:
Adults $8.00; Children 8 and under $4.00 Monday – Friday until 6:00 p.m.

Adults $8.50; Children 8 and under $4.50 From Friday 6:00 p.m. session until closing on Sunday.

• Skate rentals: $4.00 (Hockey skates available for $1 extra)

• Group rates: applicable only Mondays through Thursdays, not available after Tuesday, December 16, 2008
• 15 to 24 - $0.50 discount per person
• 25 to 74 - $1.00 discount per person
• 75 or more - $1500 – must rent entire rink
• Private parties: $1500 Single Session; $2750 Double Session


Beneficiary Safeway, Macy*s, Larkspur Hotels, Jet Blue Airways, Emporio Rulli Il Caffe, Sweet and Baker Insurance Brokers, Kaiser Permanente, Westin St. Francis, JW Marriott, NBC Bay Area, KGO Radio and 7x7 Magazine.

Boys & Girls Clubs of San Francisco and San Francisco Recreation & Park Department

*Dates, rates and times subject to change

Wednesday, November 5, 2008

Chancellor Hotel serves as a polling place for the Historic Election

The Chancellor Hotel served as the polling place for precinct 3347 for the second time this year.

It was great to see Democracy in action!

This time was a lot busier than last time.

Monday, November 3, 2008

Tub Overflow - It Happened Again!

Despite our warning on the back of the registration cards that everyone signs that says that the tubs will overflow if left unattended when running, and it will cost you $1,000.00 for repairs, AND we have a bright yellow sign over the tub faucets with a warning as well, it happened again! The guest didn't even tell us about his tub overflowing. Luckily, the building engineer was making his morning rounds and discovered a wet carpet in the hallway outside the room. The water was all the way into the hallway outside the room and across the room to the far window.
We have to pull all the furniture out and remove the carpeting to dry the room. The room just below was only damaged slightly, thankfully. It was a fun Monday for the maintenance and housekeeping departments!