The Chancellor Hotel on Union Square in San Francisco was recognized with a Stars of the Industry Award for a Special Event and Wade Heath, Parking Lead at Disneyland Hotel was also recognized as an Outstanding Employee of the Year at the American Hotel & Lodging Association (AH&LA) Stars of the Industry awards competition announced during the AH&LA Summer Summit held at the Arizona Biltmore in Phoenix, Arizona.
We qualified for the national award by winning in the statewide Stars of the Industry awards of the California Hotel & Lodging Association.
Thursday, June 17, 2010
Tuesday, June 1, 2010
Dine About Town June 1-15 is back again!
Save on a specially prepared 2-course lunch for $17.95 or 3-course dinner for $34.95. Dates and times of participation vary by restaurant. Menus subject to change. Bon appetít!
Check out http://www.onlyinsanfrancisco.com/taste/dineabouttown/ for a list of participating restaurants and to make a reservation.
This is one of the best deals going in San Francisco. I hope you can take advantage of it.
Friday, May 14, 2010
The Chancellor Hotel participates in the Career Fair at Galileo High School
Tony Llanos, our controller/human resource manager and I had the pleasure of participating in the Galileo High School Career Fair. We set up a table with a display encouraging the students to consider a job in the hotel industry. Teachers brought their home-room students down to the Fair one class at a time to discuss different careers with some professionals. The students seemed interested and had a fun time.
We enjoy working with the San Francisco Unified School District and their students.
They are our future.
Wednesday, May 5, 2010
Chancellor Hotel is Honored by Expedia
May 4th, 2010
Dear Chancellor Hotel on Union Square:
Congratulations on being chosen as an Expedia Insiders’ Select™ hotel, one of Expedia’s top-ranked properties!
The Expedia Insiders’ Select list is an annual award recognizing the very best hotels available in Expedia’s global marketplace, as judged by the experiences of Expedia®’s customers. Based on more than one million hotel reviews submitted by our travelers, your hotel was identified as consistently delivering superior services, an exceptional guest experience and notable value. The Expedia Insiders’ Select program includes only a small percentage of the top-ranked hotels offered globally across Expedia sites—earning a place on the Insiders’ Select list is a testament to your ongoing commitment to excellence.
Expedia will be actively promoting our 2010 Insiders’ Select winners with a special award designation both on our search results page and next to your property description on our global web sites.
Monday, February 22, 2010
Friday, February 5, 2010
Some candid words from a hotel consultant
I came across this article in one of my online hotel news emails. It is by Daniel Edward Craig who is a hotel consultant and the author of the hotel-based Five-Star Mystery series. He is the former vice president and general manager of Opus Hotels in Vancouver and Montreal and its current blogger-at-large. For more information visit www.danieledwardcraig.com or email dec@danieledwardcraig.com.
I think it is great information for guests and I couldn't have said it any better. Here is a portion of the article:
...To that end, I thought I’d share a few insider tips on what to do when things go wrong in a hotel.
Should you complain? Probably. Hotels need to know if you’re dissatisfied; it gives us a chance to turn things around for you and to fix things for future guests. But if you set expectations the hotel can’t meet, such as a harbor view in a prairie hotel, resist the temptation to shift the blame. The best way to avoid unpleasant surprises is to check out online reviews before you book. They’ll give you the real story, warts and all.
Talk to someone who can fix the problem. Yes, it feels good to unload on friends, colleagues and random strangers, but repetition heightens feelings of victimization, and chances are they’re not listening anyway. If the issue is minor, speak to the front desk. If it’s significant, ask for the duty manager. If tears and family heirlooms are involved, contact the general manager. If there’s blood, call 911.
No more drama. Hotels will go to great lengths to appease guests, but it’s kind of hard if you’re throwing furniture or lunging at our throat. Ladies are discouraged from standing sullenly aside while their husband complains, uttering little huffs to convey feelings about their husband (wimp) and the manager (moron). Gentlemen, no need to inform us of your net worth, shoe size or number of Twitter followers. By virtue of being dissatisfied, you’re important enough.
The maid didn’t steal your tiara. Hotel managers receive frequent calls from frantic guests who have misplaced a valuable item and immediately blame the nearest employee. Invariably, the item turns up. When a guest accused one of my staff members of stealing her iPod, I ran a key report and viewed security camera footage, then called her back to ask if she had checked with the stream of visitors to her room late that night. I didn’t hear back. Store your valuables in the safe.
An eye for an eye. In today’s economy, hotels aren’t particularly enthusiastic about doling out freebies if we’re not at fault. If we messed up, however, the matter should be resolved to your satisfaction. If you feel you deserve compensation, be candid—otherwise you might get a fruit basket. But be reasonable. If you want a large cash payout, you’d better be missing a limb. If you invent or exaggerate a story to get free stuff, you might get it, but you’ll probably end up in hell.
Complain up. If the issue arises after checkout, send an email to the manager, who can copy it to other departments and, theoretically at least, resolve the matter quickly. If you’re not satisfied, forward the message to hotel ownership or the management company; these individuals loathe complaints and will get to the bottom of things fast. You can also dispute erroneous charges with your credit card company.
Bad things happen, even at the best hotels. The true test lies in how staff members respond. If an issue is expertly handled, a little praise goes a long way. At times it may seem otherwise, but we’re in this business because we love to please. Enjoy your stay.
I think it is great information for guests and I couldn't have said it any better. Here is a portion of the article:
...To that end, I thought I’d share a few insider tips on what to do when things go wrong in a hotel.
Should you complain? Probably. Hotels need to know if you’re dissatisfied; it gives us a chance to turn things around for you and to fix things for future guests. But if you set expectations the hotel can’t meet, such as a harbor view in a prairie hotel, resist the temptation to shift the blame. The best way to avoid unpleasant surprises is to check out online reviews before you book. They’ll give you the real story, warts and all.
Talk to someone who can fix the problem. Yes, it feels good to unload on friends, colleagues and random strangers, but repetition heightens feelings of victimization, and chances are they’re not listening anyway. If the issue is minor, speak to the front desk. If it’s significant, ask for the duty manager. If tears and family heirlooms are involved, contact the general manager. If there’s blood, call 911.
No more drama. Hotels will go to great lengths to appease guests, but it’s kind of hard if you’re throwing furniture or lunging at our throat. Ladies are discouraged from standing sullenly aside while their husband complains, uttering little huffs to convey feelings about their husband (wimp) and the manager (moron). Gentlemen, no need to inform us of your net worth, shoe size or number of Twitter followers. By virtue of being dissatisfied, you’re important enough.
The maid didn’t steal your tiara. Hotel managers receive frequent calls from frantic guests who have misplaced a valuable item and immediately blame the nearest employee. Invariably, the item turns up. When a guest accused one of my staff members of stealing her iPod, I ran a key report and viewed security camera footage, then called her back to ask if she had checked with the stream of visitors to her room late that night. I didn’t hear back. Store your valuables in the safe.
An eye for an eye. In today’s economy, hotels aren’t particularly enthusiastic about doling out freebies if we’re not at fault. If we messed up, however, the matter should be resolved to your satisfaction. If you feel you deserve compensation, be candid—otherwise you might get a fruit basket. But be reasonable. If you want a large cash payout, you’d better be missing a limb. If you invent or exaggerate a story to get free stuff, you might get it, but you’ll probably end up in hell.
Complain up. If the issue arises after checkout, send an email to the manager, who can copy it to other departments and, theoretically at least, resolve the matter quickly. If you’re not satisfied, forward the message to hotel ownership or the management company; these individuals loathe complaints and will get to the bottom of things fast. You can also dispute erroneous charges with your credit card company.
Bad things happen, even at the best hotels. The true test lies in how staff members respond. If an issue is expertly handled, a little praise goes a long way. At times it may seem otherwise, but we’re in this business because we love to please. Enjoy your stay.
Tuesday, January 12, 2010
Dine About Town January 15-31!
Check it out:
Save on a specially prepared 2-course lunch for $17.95 or 3-course dinner for $34.95. Dates and times of participation vary by restaurant. Menus subject to change. Bon appetít!
http://www.onlyinsanfrancisco.com/taste/dineabouttown/
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