tag:blogger.com,1999:blog-171199040114297382.post947964081953095798..comments2023-10-22T07:49:09.145-07:00Comments on Life at the Chancellor Hotel in San Francisco: The worst of human behavior...Wes Tyler GMhttp://www.blogger.com/profile/15168890861381021937noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-171199040114297382.post-49795593178327713712008-09-07T11:08:00.000-07:002008-09-07T11:08:00.000-07:00We feel your pain. As fellow hotel operators, we ...We feel your pain. As fellow hotel operators, we have been the victim of the exact same behavior: people who feel that the policies of our hotel are meant for other people and then become angry and even vindictive when we require them to follow the rules the've already agreed to. <BR/><BR/>Interestingly enough, our experience has been that it is usually professional people of high education who somehow feel the rules shouldn't apply to them. We once had a professor from MIT take umbrage with our cancellation policy (the same policy that had been posted on our website, confirmed in email, and confirmed again on the reservation form she signed). Her response was to post an ever-changing but continuing series of attacks on us on a review forum. And of course there are others. The stories could go on and on. <BR/><BR/>What we have discovered from talking to our guests is that the occasional outrageous vindictive review is seen in that light by most people. We have also been greatly encouraged by people who have applauded our management responses when whatever forum the review is posted on allows such response. <BR/><BR/>In the end, we believe and hope that the quality of our service and facility will shine past the petty people's lies. And we are certain that is true for the Chancellor. We are repeat visitors to the Chancellor. We wouldn't consider staying anywhere else when we visit San Francisco, which we do several times a year. The quality, service and ambiance of the Chancellor not only makes us happy to be back in San Francisco, but it inspires us in our operation. <BR/><BR/>Hang in there, and don't let the idiots get you. We're going to be at the Chancellor starting this week and are really looking forward to it. Hope we have the chance to meet you.<BR/><BR/> <BR/>Tony & Cheri<BR/>Luna Blue Hotel & Garden<BR/>Playa del Carmen, MexicoAnonymousnoreply@blogger.com